酒店实务英语

Module 1 Front Office 1

Part 1 Room Reservation 3

Part 2 Concierge Service 15

Part 3 Check in 27

Part 4 Dealing with Complaints 37

Part 5 Cashier Service 49

Module 2 Housekeeping 57

Part 1 Showing the Room 59

Part 2 Cleaning the Room 69

Part 3 Laundry Service 77

Part 4 Room Service 89

Part 5 Personalized Housekeeping Service 95

Part 6 Dealing with Emergencies 105

Module 3 Food and Beverage 113

Part 1 Taking Restaurant Reservations 115

Part 2 Seating the Guests 123

Part 3 Taking Orders 131

Part 4 Services during the Meal 139

Part 5 Bar Services 147

Module 4 Health and Recreation Club 153

Part 1 Beauty Salon 155

Part 2 Gym 163

Part 3 Sauna Bath and Spa 169

Part 4 Swimming,Golfand Karaoke 177

Module 5 Business Center 185

Part 1 Secretarial Services 187

Part 2 Convention Services 195

Module 6 Other Services in the Hotel 203

Part 1 Depositing Luggage 205

Part 2 Shopping 211

Appendices 221

附录1 酒店部门及职位 223

附录2 酒店前厅常用词汇 225

附录3 酒店客房常用词汇 226

附录4 常见蔬菜水果中英文名称对照 230

附录5 烹饪常用词汇中英对照 232

附录6 各类食品材料中英文对照 234

附录7 中餐菜名中英对照 238

附录8 西餐词汇中英对照 249

附录9 常用会议会务词汇 255

附录10 展会布置词汇 258

参考书目 261