- 作 者：清华大学经济管理学院，北京大学光华管理学院主编
- 出 版 社：北京：科学出版社
- 出版年份：2011
- ISBN：9787030325457
- 注意：在使用云解压之前，请认真核对实际PDF页数与内容!
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Customer Empowerment and its Relationship with Service Fairness&Han Xiaoyun,Xie Lishan,Yang Junfeng 111