- 作 者：任志鑫主编；侯颖副主编
- 出 版 社：北京：化学工业出版社
- 出版年份：2012
- ISBN：9787122147738
- 标注页数：118 页
- PDF页数：127 页
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Learning Situation 1 Attending a Business Fair 1
Project Ⅰ Company Profile 1
Task One Glancing at famous companies 3
Task Two Investigating companies attending the fair 9
Task Three Introducing your own company 12
Listening Comprehension 15
Project Ⅱ Product Promotion 17
Task One Making a promotion plan 19
Task Two Advertising your products 23
Task Three Introducing your own products 27
Listening Comprehension 31
Learning Situation 2 Making a Successful Deal 34
Project Ⅰ Inquiry and Offer 34
Task One Contacting business partners 36
Task Two Making inquiry and offer 40
Task Three Talking about the goods 45
Listening Comprehension 47
Project Ⅱ Purchase and Payment 49
Task One Discussing payment terms 51
Task Two Placing an order 55
Task Three Signing the contract 61
Listening Comprehension 63
Learning Situation 3 Providing After Sales Service 66
Project Ⅰ Installation and Testing 67
Task One Receiving customers'requests 69
Task Two Installing the device 72
Task Three Testing the device 79
Listening Comprehension 82
Project Ⅱ Operation and Safety 84
Task One Handling customers'emails 86
Task Two Providing operation training 91
Task Three Providing safety service 94
Listening Comprehension 100
Project Ⅲ Inspection and Maintenance 102
Task One Handling customers'complaints 104
Task Two Inspecting the device 108
Task Three Repairing the device 111
Listening Comprehension 115
参考文献 118