- 作 者：芮燕萍；仲伟合，王立非主编
- 出 版 社：北京：高等教育出版社
- 出版年份：2013
- ISBN：9787040370461
- 注意：在使用云解压之前，请认真核对实际PDF页数与内容!
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Chapter One Structure and Layout of a Business Letter 1
Ⅰ.Introduction 1
Ⅱ.Principles of good business writing 1
Ⅲ.Parts of a business letter 5
Ⅳ.Layout of a business letter 14
Ⅴ.Format of an envelope 18
Notes 19
Exercises 19
Chapter Two Enquiries and Replies 21
Ⅰ.Related information 21
Ⅱ.Technical terms 22
Ⅲ.Sample letters 23
Notes to the samples 28
Exercises 30
Chapter Three Offers and Counter-offers 33
Ⅰ.Related information 33
Ⅱ.Technical terms 34
Ⅲ.Sample letters 35
Notes to the samples 41
Exercises 42
Chapter Four Orders and Their Fulfillment 45
Ⅰ.Related information 45
Ⅱ.Technical terms 46
Ⅲ.Sample letters 46
Notes to the samples 51
Exercises 52
Chapter Five Packing 55
Ⅰ.Related information 55
Ⅱ.Technical terms 56
Ⅲ.Sample letters 56
Notes to the samples 62
Exercises 63
Chapter Six Insurance 66
Ⅰ.Related information 66
Ⅱ.Technical terms 67
Ⅲ.Sample letters 68
Notes to the samples 75
Exercises 77
Chapter Seven Shipment 80
Ⅰ.Related information 80
Ⅱ.Technical terms 81
Ⅲ.Sample letters 82
Notes to the samples 90
Exercises 91
Chapter Eight Payment 94
Ⅰ.Related information 94
Ⅱ.Technical terms 95
Ⅲ.Sample letters 96
Notes to the samples 104
Exercises 104
Chapter Nine Complaints and Claims 108
Ⅰ.Related information 108
Ⅱ.Technical terms 108
Ⅲ.Sample letters 109
Notes to the samples 115
Exercises 116
Chapter Ten Agency 120
Ⅰ.Related information 120
Ⅱ.Technical terms 120
Ⅲ.Sample letters 121
Notes to the sample letters 129
Exercises 130
Chapter Eleven International Business Contracts 134
Ⅰ.Related information 134
Ⅱ.Technical terms 135
Ⅲ.Sample contracts 136
Notes to the samples 145
Exercises 146
Chapter Twelve Miscellaneous Business Correspondence 149
Ⅰ.Related information 149
Ⅱ.Samples 150
Exercises 160
参考文献 161
Key to Exercises 162