- 作 者：（美）Kevin Hales，Todd Lammle
- 出 版 社：北京：电子工业出版社
- 出版年份：2000
- ISBN：7505357921
- 标注页数：258 页
- PDF页数：273 页
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Chapter 1 Introduction to Troubleshooting 1
Describe information gathering and communications to get the best use of Cisco s service and support 3
Describe an efficient problem-solving method when troubleshooting and documenting internetwork probl 6
Identify and apply generic and Cisco-specific troubleshooting tools on Cisco routers and switches. 12
Analyze problem symptoms and resolve resolution strategies in TCP/IP (including the Microsoft 95/NT 22
Perform labs that troubleshoot problems (hardware, software, or configuration bugs), then correct th 35
Chapter 2 Support Resources for Troubleshooting 37
Describe the types and purposes of tools commonly used for network troubleshooting processes. 38
Describe and use the Cisco information resources (especlally those in the CCO CD or Web site)that ca 44
List the preferred methods for escalation of troubleshooting issues to Cisco s service and support p 49
Chapter 3 Using Troubleshooting Methods 53
Use a problem-solving model to systematically troubleshoot a given problem and list the value of usi 54
Apply a process for documenting the steps taken to isolate potential causes and determine potential 58
Chapter 4 Identifying Troubleshooting Targets 63
Demonstrate knowledge of troubleshooting targets for connection-oriented and connectionless protocol 64
Demonstrate knowledge of common Data-Link layer characteristics and key troubleshooting targets Like 71
Demonstrate knowledge of connection sequences and key troubleshooting targets within TCP/IP, Novell 80
Chapter 5 Applying Cisco Troubleshooting Tools 91
Handle troubleshooting tools and minimize their impact on a Cisco router s switching type and data f 92
Identify and use the innate Cisco IOS software commands and debug utilities to filter, capture, and 99
Obtain protocl troubleshooting information by capturing and interpreting data with a third-party pro 108
Chapter 6 Diagnosing and Correcting Campus TCP/IP Problems 115
Use proven problem-isolation technlques to list the symptoms of common TCP/IP problems. 116
Apply diagnostic tools to trouble tickets and solve classroom network TCP/IP problems that simulate 123
Apply diagnostic tools to solve network problems that lnclude systems running TCP/IP with Windows NT 133
Chapter 7 Diagnosing and Correcting Novell Networking Problems 137
Use proven problem-isolation technlques to list the symptoms of common Novell IPX problems on router 138
Apply diagnostic tools to trouble tickets and solve classroom network Novell IPX problems that simul 146
Chapter 8 Dlagnosing and Correcting AppleTalk Problems 155
Use proven problem-isolation techniques to list the symptoms of common AppleTalk problems on router 156
Apply diagnostic tools to trouble tickets and solve classroom network AppleTalk problems that simula 166
Chapter 9 Diagnosing and Correcting Catalyst Problems 173
Use proven problem-isolation techniques to list the symptoms of Catalyst 5000 and VLAN problems on s 174
Apply diagnostic tools to trouble tickets and solve classroom network Catalyst 5000 problems that si 181
Chapter 10 Troubleshooting VLANS on Routers and Switches 193
Apply diagnostic tools to classroom trouble tickets on switched and routed VLAN configuralion proble 194
Use Cisco IOS router troubleshooting commands with Catalyst 5000 switched troubleshooting commands. 198
Chapter 11 Diagnosing and Correcting Frame Relay Problems 205
Use Cisco IOS commands and problem-isolation techniques to identify the symptoms of common WAN and F 206
Apply diagnostic tools to trouble tickets and solve classroom network Frame Relay problems that simu 216
Chapter 12 Diagnosing and Correcting ISDN BRI Problems 225
Use Cisco IOS commands and problem-isolation techniques to identify the symptoms of common ISDN BR 226
Apply diagnostic tools to trouble tickets and solve classroom network ISDN BRI problems that simulat 233
Chapter 13 Protocol Analyzer Applications 241
Describe the interface and functions of the FTP Software LANWatch protocol analyzer product. 242
Chapter14 Executing a Router Core Dump 253
Describe the necessary steps to execute a {manual}core dump. 254