- 作 者：（英）汉克·威廉姆斯（Hank Williams）著
- 出 版 社：北京：中国人民大学出版社；普兰蒂斯霍尔出版公司
- 出版年份：1997
- ISBN：7300024971
- 注意：在使用云解压之前，请认真核对实际PDF页数与内容!
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ContentsIntroduction 1
The aim 1
The reader 2
The reading 2
The words 4
My background 4
Influences 5
Part 1:Choices1 What kind of manager are you? 9
Doers and developers 10
External factors 11
Internal factors 13
The excuses:time and skill 14
Delegation 15
Summary 17
2 Areas of involvement 19
Activity 20
Performance 21
Activity/performance overlap 22
Career 23
Life 24
Overview 26
Summary 28
3 Influencing factors 30
The organization 30
The people 39
You 49
Part 2:Planning4 The performance management process 61
Overall objectives 63
Levels of objective 64
Goal setting 69
Objectives and processes 72
The problems with appraisals 73
The on-going process 74
Summary 77
5 Planning appraisals 79
Preparing the agenda 80
Identifying outcomes 90
Diagnosing performance problems 96
Strategies and solutions 98
Creating the appropriate climate 103
Summary 111
6 Planning coaching 113
Being proactive 115
Prioritizing your coaching effort 116
Identifying helping strategies 125
Summary 139
Part 3:Skills7 Preface 143
Interactive skills 143
The five components 145
Developing interactive skills 146
8 Climate 148
Starting up 150
Encouraging openness 157
Summary:managing climate 163
9 Clarity 165
Structuring 166
Seeking clarification 177
Reacting clearly 178
Summary:providing clarity 181
10 Content 183
Principles 184
Structure 187
Skills 193
Summary:managing content 203
11 Commitment 205
The basis of resistance 206
Strategies for developing need 210
Planning a persuasion 214
Skills 215
Strategic questions 216
Summary:generating commitment 222
12 Confrontation 224
The avoidance cycle 225
Facing things early 227
Monitoring your feelings 229
Facing things effectively 230
Summary:handling confrontation 240
Index 243