- 作 者：（英）汉克·威廉姆斯（Hank Williams）著
- 出 版 社：北京：中国人民大学出版社；普兰蒂斯霍尔出版公司
- 出版年份：1997
- ISBN：7300024963
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Introduction 1
The aim 1
The focus 2
The reader 3
The reading 3
The words 4
My background 5
Influences 5
Part 1:Identity 9
1 Groups and teams:What is the difference? 9
What makes a team a team? 10
The differences between groups and teams 15
Summary 20
2 Resources,roles and responsibilities 21
Resources 21
Roles 30
ResPonsibilities 32
Balancing roles and resources 33
Summary 37
3 Leadership 39
Defining the responsibility 39
Selecting strategies 44
Selecting styles 50
Summary 54
4 Self-identity 56
Feelings of accomplishment 56
Recognition 58
Authority 61
Purpose 63
Summary 66
Part 2:Process 66
5 Product and process 71
Product v process 72
The four levels of process 73
Summary 82
6 Managing process 84
Procedure and effective meetings 84
Structure and the maximization of resource 98
Behaviour and effective communication 106
Social dynamics and a climate of openness 110
Summary 116
7 Process and the individual 118
Feelings of accomplishment 119
Recognition 121
Authority 123
Purpose 125
The pendulum 126
Summary 132
Part 3:Skills 137
8 Interactive skills 137
9 Groupworking skills 142
Airtime 143
Information 154
Ideas 164
Reaction 178
Clarity 194
Summary 198
10 Process management skills 200
Managing meetings 200
Managing group dynamics 207
Summary 220
11 Influencing skills 221
Persuasion styles 222
Persuasion strategy 228
Persuasion skills 234
Summary 244
Index 247