- 作 者：王艳主编
- 出 版 社：北京：电子工业出版社
- 出版年份：2012
- ISBN：9787121190834
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Unit 1 Introduction to Logistics 1
Text 1 What is Logistics 1
Dialogue 1 Introduction to Logistics Company 5
Text 2 Activities in Logistics System 9
Dialogue 2 Visiting a Logistics Company 13
Unit 2 Customer Service 18
Text 1 What is Customer Service 18
Dialogue 1 Delay of Delivering 22
Text 2 How to Improve Customer Service Level 25
Dialogue 2 Making a Complaint 29
Unit 3 Warehousing 35
Text 1 Warehouse Operation 35
Dialogue 1 Visiting a Warehouse 39
Text 2 Inventory Management 42
Dialogue 2 How Much Should I Order 46
Unit 4 Transportation and Distribution 53
Text 1 Transportation Mode 53
Dialogue 1 Negotiating about the Transportation Conditions 59
Text 2 Distribution Management 61
Dialogue 2 Partial Shipment and Transshipment 65
Unit 5 Packaging 70
Text 1 Introduction of Packaging 70
Dialogue 1 Packing of Silk Stockings 74
Text 2 Functions of Packaging 77
Dialogue 2 the Packaging of Beer 80
Unit 6 International Logistics 86
Text 1 Containerization 86
Dialogue 1 Talking about the Unloading Port 90
Text 2 Main Logistics Documents 94
Dialogue 2 Change of Port of Destination 98
Unit 7 Purchasing 102
Text 1 Purchasing 102
Dialogue 1 What is Purchasing 106
Text 2 Purchasing Process 109
Dialogue 2 Ordering Equipment 113
Unit 8 the Third Party Logistics 118
Text 1 the Nature of the Third Party Logistic 118
Dialogue 1 Searching the 3PL Companies 122
Text 2 3PL in China 125
Dialogue 2 Evaluating 3PL Companies 130
Unit 9 Supply Chain Management 135
Text 1 Supply Chain Management 135
Dialogue 1 Developing a Supply Chain 139
Text 2 Developing Trends in Supply Chain Management 142
Dialogue 2 the Possibility of Creating a Supply Chain 146
Unit 10 Logistics Information Management 151
Text 1 The Role of Information Management 151
Dialogue 1 Difference between legacy system and present system 156
Text 2 Pick-to-Light Basics 159
Dialogue 2 Introduction to Supply Chain Management Information System 163
Appendix Ⅰ 附录一 Logistics Terms 168
Appendix Ⅱ 附录二 Reference Key 176
Appendix Ⅲ 附录三 International Logistics Words 190
Appendix Ⅳ 附录四 Logistics Documents 205
参考文献 219