- 作 者：宁天舒，陈琴珍主编
- 出 版 社：广州：华南理工大学出版社
- 出版年份：2010
- ISBN：9787562330028
- 注意：在使用云解压之前，请认真核对实际PDF页数与内容!
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Unit 1 Tour Reservation 1
Section Ⅰ Lead-in 1
Section Ⅱ Conversations 2
Section Ⅲ Speaking Activity 8
Section Ⅳ Passage Reading 16
Section Ⅴ Term Study 24
Section Ⅵ Tour Commentary 25
Section Ⅶ Webtasks 27
Unit 2 Arrival and Picking up Guests 29
Section Ⅰ Lead-in 29
Section Ⅱ Conversations 30
Section Ⅲ Speaking Activity 35
Section Ⅳ Passage Reading 42
Section Ⅴ Term Study 49
Section Ⅵ Tour Commentary 50
Section Ⅶ Webtasks 52
Unit 3 Hotel Check-in 53
Section Ⅰ Lead-in 53
Section Ⅱ Conversations 54
Section Ⅲ Speaking Activity 60
Section Ⅳ Passage Reading 67
Section Ⅴ Term Study 74
Section Ⅵ Tour Commentary 75
Section Ⅶ Webtasks 77
Unit 4 Housekeeping Service 78
Section Ⅰ Lead-in 78
Section Ⅱ Conversations 80
Section Ⅲ Speaking Activity 85
Section Ⅳ Passage Reading 92
Section Ⅴ Term Study 103
Section Ⅵ Tour Commentary 104
Section Ⅶ Webtasks 106
Unit 5 Food and Beverage Service 108
Section Ⅰ Lead-in 108
Section Ⅱ Conversations 109
Section Ⅲ Speaking Activity 114
Section Ⅳ Passage Reading 126
Section Ⅴ Term Study 134
Section Ⅵ Tour Commentary 136
Section Ⅶ Webtasks 137
Unit 6 Tour Guide Service 138
Section Ⅰ Lead-in 138
Section Ⅱ Conversations 139
Section Ⅲ Speaking Activity 145
Section Ⅳ Passage Reading 154
Section Ⅴ Term Study 162
Section Ⅵ Tour Commentary 164
Section Ⅶ Webtasks 166
Unit 7 Touring the Cities 167
Section Ⅰ Lead-in 167
Section Ⅱ Conversations 168
Section Ⅲ Speaking Activity 175
Section Ⅳ Passage Reading 185
Section Ⅴ Term Study 195
Section Ⅵ Tour Commentary 196
Section Ⅶ Webtasks 198
Unit 8 Hotel Check-out 199
Section Ⅰ Lead-in 199
Section Ⅱ Conversations 200
Section Ⅲ Speaking Activity 204
Section Ⅳ Passage Reading 208
Section Ⅴ Term Study 214
Section Ⅵ Tour Commentary 215
Section Ⅶ Webtasks 218
Unit 9 Seeing Tourists off and Departure 219
Section Ⅰ Lead-in 219
Section Ⅱ Conversations 220
Section Ⅲ Speaking Activity 226
Section Ⅳ Passage Reading 232
Section Ⅴ Term Study 240
Section Ⅵ Tour Commentary 241
Section Ⅶ Webtasks 243
Unit 10 Dealing with Complaints 244
Section Ⅰ Lead-in 244
Section Ⅱ Conversations 246
Section Ⅲ Speaking Activity 251
Section Ⅳ Passage Reading 256
Section Ⅴ Term Study 264
Section Ⅵ Tour Commentary 265
Section Ⅶ Webtasks 266
Unit 11 Handling Problems and Emergencies 268
Section Ⅰ Lead-in 268
Section Ⅱ Conversations 269
Section Ⅲ Speaking Activity 274
Section Ⅳ Passage Reading 280
Section Ⅴ Term Study 289
Section Ⅵ Tour Commentary 290
Section Ⅶ Webtasks 293
Appendix A World Heritage in China 294
Appendix B National 5A Scenic Areas 298
Appendix C Major Out-Bound Travel Destinations for Chinese Citizen 302
参考文献 306