- 作 者：约翰逊，罗纳根编
- 出 版 社：北京：外语教学与研究出版社
- 出版年份：2005
- ISBN：7560010792
- 标注页数：238 页
- PDF页数：248 页
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Unit 1 Introducing Yourself 2
GIVING NAME AND JOB TITLEGREETING PEOPLETALKING ABOUT YOUR COMPANYUnit 2 Using the Telephone 8
STARTING A TELEPHONE CONVERSATIONGETTING THROUGHTAKING MESSAGESUnit 3 Making Appointments 14
ASKING FOR A MEETINGFIXING TIMES AND DATESGETTING PEOPLE TO DO THINGSUnit 4 Receiving Visitors 21
INTRODUCING A VISITORSMALL TALKRESPONDING TO INVITATIONSSAYING WHAT YOU LIKEUnit 5 Describing Your Company's Products 27
MAKING A PRODUCT PRESENTATIONGIVING INFORMATION FROM DIAGRAMSOPINIONSUnit 6 Making Travel Arrangements 33
MAKING AN AIRLINE RESERVATIONORDERING A TAXIHIRING A CARUnit 7 Staying at a Hotel 40
BOOKING INTO A HOTELORDERING A MEALMAKING A COMPLAINTUnit 8 Showing Visitors Around the Company 45
SHOWING VISITORS AROUNDDESCRIBING CONFERENCE FACILITIESDESCRIBING RESEARCH FACILITIESUnit 9 Explaining How Something Works 52
DESCRIBING PROCESSESGIVING INSTRUCTIONSEXPLAINING THE FEASIBILITY STUDYUnit 10 Rescheduling Plans and Arrangements 58
RESCHEDULING PLANSSUGGESTING CHANGESINTERRUPTING POLITELYUnit 11 Analysing Your Competitors 65
ASKING QUESTIONS ABOUT COMPETITORSDESCRIBING SIMILARITYEXPRESSING POSSIBILITYUnit 12 Business Letters and Presenting Information 72
PROPOSING SOLUTIONS TO PROBLEMSMAKING COMPARISONSUNDERSTANDING BUSINESS LETTERSORGANISING INFORMATION IN A LETTERUnit 13 Travelling on Business 77
CHECKING IN AT THE AIRPORTFOLLOWING DIRECTIONSCHECKING OUT OF A HOTELUnit 14 Presenting a New Product 84
MAKING A FORMAL PRESENTATIONDESCRIBING A NEW PRODUCTASKING ABOUT DETAILSUnit 15 Entertaining Visitors 90
INVITINGTHANKINGMAKING SMALL TALKUnit 16 Complaining About Products and Services 97
DESCRIBING PROBLEMSDEMANDING ACTIONPROMISING TO DO SOMETHINGUnit 17 Comparing Products and Prices 105
TAKING PART IN A MEETINGEVALUATING NEW PRODUCTSCOMPARING PRODUCTS AND RETAILERSUnit 18 Negotiating Prices 110
SAYING WHAT YOU WANTMAKING OFFERSRESPONDING TO OFFERSUnit 19 Negotiating Delivery 117
DISCUSSING POSSIBLE DELIVERY DATESGETTING PEOPLE TO DO THINGSMAKING COUNTER-PROPOSALS STARTING AND ENDING MEETINGSUnit 20 Concluding a Deal 124
REACHING AGREEMENTSUMMARISING WHAT YOU HAVE DONECONCLUDING A NEGOTIATIONANSWER KEY 130
STUDY GUIDE 140
TEACHER'S GUIDE 196