- 作 者：（英）马丁·克里斯托弗（Martin Christopher）著
- 出 版 社：北京：电子工业出版社
- 出版年份：2003
- ISBN：7505382179
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1Logisticsandcompetitivestrategy 1
Competitiveadvantage 4
Gainingcompetitiveadvantagethroughlogistics 10
Themissionoflogisticsmanagement 13
Thesupplychainandcompetitiveperformance 15
Thechanginglogisticsenvironment 23
Summary 33
2Thecustomerservicedimension 35
Themarketingandlogisticsinterface 37
Whatiscustomerservice? 39
Customerserviceandcustomerretention 44
Service-drivenlogisticssystems 47
Settingcustomerservicepriorities 56
Settingservicestandards 61
Summary 68
3Measuringlogisticscostsandperformance 69
Theconceptoftotalcostanalysis 72
Principlesoflogisticscosting 74
Logisticsandthebottomline 77
Logisticsandshareholdervalue 83
Customerprofitabilityanalysis 85
Directproductprofitability 92
Costdriversandactivity-basedcosting 95
Summary 99
4Benchmarkingthesupplychain 101
Whattobenchmark? 106
Benchmarkingthelogisticsprocess 107
Mappingsupplychainprocesses 110
Supplieranddistributorbenchmarking 116
Settingbenchmarkingpriorities 117
Identifyinglogisticsperformanceindicators 122
Summary 124
5Managingtheglobalpipeline 125
Thetrendtowardsglobalizationinthesupplychain 129
Thechallengeofgloballogistics 137
Organizingforgloballogistics 141
Thefuture 145
Summary 146
6Strategiclead-timemanagement 147
Time-basedcompetition 149
Theconceptofleadtime 157
Logisticspipelinemanagement 162
Logisticsvalueengineering 164
Thelead-timegap 167
Summary 176
7Just-in-timeand quickresponse logistics 177
TheJapanesephilosophy 185
Implicationsforlogistics 188
Quickresponse logistics 192
Vendormanagedinventory 195
Logisticsinformationsystems 199
Logisticssystemsdynamics 201
Productionstrategiesforquickresponse 207
Summary 212
8Managingthesupplychain 213
Creatingthelogisticsvision 215
Theproblemswithconventionalorganizations 216
Developingthelogisticsorganization 221
Logisticsasthevehicleforchange 229
Theneedforintegration 231
Managingthesupplychainasanetwork 234
ProcessintegrationandECR 237
Co-makershipandlogisticspartnerships 240
Supplierdevelopment 245
Summary 248
Appendix 249
9Leading-edgelogistics 255
Theneworganizationalparadigm 259
Managingthesupplychainofthefuture 264
Theroleofinformationinthevirtualsupplychain 271
Makingchangehappen 274
Summary 286
Index 289