- 作 者：王艳主编
- 出 版 社：北京：清华大学出版社
- 出版年份：2008
- ISBN：9787302169253
- 注意：在使用云解压之前，请认真核对实际PDF页数与内容!
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Unit 1 Introduction to Logistics 1
Text 1 What Is Logistics 1
Dialogue 1 Introduction to Logistics Company 5
Text 2 Activities in Logistics System 8
Dialogue 2 Visiting a Logistics Company 13
Unit 2 Customer Service 18
Text 1 What Is Customer Service 18
Dialogue 1 Delay of Delivering 22
Text 2 How to Improve Customer Service Level 25
Dialogue 2 Making a Complaint 29
Unit 3 Warehousing 34
Text 1 Warehouse Operation 34
Dialogue 1 Visiting a Warehouse 38
Text 2 Inventory Management 41
Dialogue 2 How Much Should I Order 45
Unit 4 Transportation and Distribution 50
Text 1 Transportation Mode 50
Dialogue 1 Negotiating About the Transportation Conditions 54
Text 2 Distribution Management 57
Dialogue 2 Partial Shipment and Transshipment 61
Unit 5 Packaging 66
Text 1 Introduction of Packaging 66
Dialogue 1 Packing of Silk Stockings 70
Text 2 Functions of Packaging 73
Dialogue 2 The Packaging of Beer 76
Unit 6 International Logistics 82
Text 1 Containerization 82
Dialogue 1 Talking About the Unloading Port 87
Text 2 Main Logistics Documents 90
Dialogue 2 Change the Port of Destination 93
Unit 7 Purchasing 98
Text 1 Purchasing 98
Dialogue 1 What Is Purchasing 103
Text 2 Purchasing Process 106
Dialogue 2 Ordering Equipment 110
Unit 8 The Third Party Logistics 115
Text 1 The Nature of the Third Party Logistics 115
Dialogue 1 Searching the 3PL Companies 119
Text 2 3PL in China 122
Dialogue 2 Evaluating 3PL Companies 126
Unit 9 Supply Chain Management 131
Text 1 Supply Chain Management 131
Dialogue 1 Developing a Supply Chain 135
Text 2 Developing Trends in Supply Chain Management 138
Dialogue 2 The Possibility of Creating a Supply Chain 142
Unit 10 Logistics Information Management 148
Text 1 The Role of Information Management 148
Dialogue 1 Difference between Legacy System and Present System 152
Text 2 Pick to Light Basics 155
Dialogue 2 Introduction to Supply Chain Management Information System 159
Appendix Ⅰ Logistics Terms 164
Appendix Ⅱ Reference Keys 172
Appendix Ⅲ Logistics Documents 183
参考文献 192