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BUSINESS COMMUNICATION
  • 作 者:HARVARD BUSINESS ESSENTIALS
  • 出 版 社:HARVARD BUSINESS SCHOOL PRESS
  • 出版年份:2003
  • ISBN:1591391135
  • 标注页数:163 页
  • PDF页数:175 页
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1 Good Writing 1

Have a Clear Purpose 2

Be Audience Focused 3

State Your Key Message Clearly 6

Stay on Topic 6

Observe Economy of Words 8

Use Simple Sentences 9

Consider Your Delivery Strategy 11

Summing Up 14

2 Start-Up Strategies 17

Questioning Method 18

Traditional Outline Method 20

Brainstorm Outline Method 22

Free Writing Method 25

Scoping Your Project 26

Summing Up 27

3 The First Draft 29

Get It Down First 30

Build on Strong Paragraphs 32

Create Transitions 36

Use Design Elements to Lighten the Reader’s Load 38

Summing Up 41

4 Getting It Right 43

Editing for Content 44

Editing for Style 47

Tighten and Sharpen Those Sentences 51

Editing for Accuracy 56

Summing Up 59

5 Everyday Writing 61

Writing Effective Memos 62

Business Letters That Do the Job 67

Making the Most of E-mail 72

Summing Up 77

6 Presentations 79

Presentations:The Greek Way 80

Four Rhetorical Devices 85

Three Learning Styles 87

Aim for the Head and the Heart 90

Summing Up 93

7 Backstage 95

Step 1:Define Your Objective 96

Step 2:Understand the Audience 97

Step 3:Decide What to Say 98

Step 4:Get Organized 99

Step 5:Develop Effective Visuals 101

Step 6:Rehearse 104

Summing Up 105

8 Show Time 107

Speaking Effectively 108

Projecting a Positive Image 109

Keeping the Audience Engaged 110

Handling Questions 112

Making Group Presentations 116

Dealing with Stage Fright 117

Evaluating Your Presentation 118

Summing Up 119

9 Dialogue 121

Understanding the Other Person 123

Seeing Yourself (or Your Company) from the Other Person’s Perspective 124

Creating Dialogue 126

Summing Up 131

Appendix A Useful Implementation Tools 133

Appendix B Writing the Perfect Job Application Cover Letter 139

Appendix C Commonsense Rules for Presentation Visuals 143

Notes 151

Glossary 153

For Further Reading 155

Index 157

About the Subject Adviser 161

About the Writer 162

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