- 作 者：王允华，戴琳，王春梅主编；李冬颖，朱琳琳，任霞，姚建林参编
- 出 版 社：北京：机械工业出版社
- 出版年份：2016
- ISBN：9787111526964
- 标注页数：274 页
- PDF页数：281 页
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Part 1 Work Procedures of Guide Service 1
Unit 1 Pick-up Service 1
Lesson 1 Meeting at the Airport 1
Lesson 2 Welcome Speech 8
Lesson 3 On the Way to the Hotel 14
Unit 2 Check-in Service 21
Lesson 1 Accommodation 21
Lesson 2 Guest Registration 29
Unit 3 Tour Service 37
Lesson 1 On the Way to the Scenic Spot 37
Lesson 2 Scenic Spot Introduction 45
Lesson 3 Returning Service 52
Unit 4 Additional Services 58
Lesson 1 Shopping 58
Lesson 2 Food Service 65
Lesson 3 Entertainments 72
Unit 5 Seeing Off 80
Lesson 1 Checking Out Service 80
Lesson 2 Departure Service 86
Part 2 Handling of Tourists'Special Requests 92
Unit 6 Handling of Special Requests 92
Lesson 1 Handling of Special Requests in Accommodation 92
Lesson 2 Handling of Special Requests for Diet 99
Lesson 3 Handling of Special Requests for Shopping 106
Lesson 4 Handling of Special Requests for Entertainment 112
Unit 7 Handling of Other Special Requests 119
Lesson 1 Handling of Special Requests to Visit Relatives and Friends 119
Lesson 2 Handling of Special Requests to Ask Relatives to Join Tour 125
Lesson 3 Handling of Special Requests to Quit Travel 131
Lesson 4 Handling of Special Requests to Extend Travel Time 138
Part 3 Dealing with Problems and Accidents 145
Unit 8 Handling Lost Items 145
Lesson 1 Lost Papers 145
Lesson 2 Lost luggage 150
Lesson 3 Lost Money 157
Unit 9 Being Sick 165
Lesson 1 Handling of Tourists'Common Illnesses 165
Lesson 2 Handling of Tourists'Critical Illnesses 171
Unit 10 Travel Security Services 178
Lesson 1 Traffic Accident 178
Lesson 2 Fire Accident 185
Lesson 3 Food Poisoning 190
Part 4 Tour Guide Speech 197
Unit 11 A Speech on Palace Museum—Beijing Palace Museum 197
Unit 12 A Speech on Mausoleum—The Museum of Terracotta Warriors and Horses 203
Unit 13 A Speech on Gardening—The Humble Administrator's Garden 210
Unit 14 A Speech on Temple—Shaolin Temple 220
Unit 15 A Speech on History Museum—Shaanxi History Museum 228
Unit 16 A Speech on Mountains—Mount Huangshan 235
Unit 17 A Speech on Water Scenery—the Three Gorges of Yangtze River 241
Unit 18 A Speech on Natural Reserves—Wolong Nature Reserve 253
Unit 19 A Speech on Climate—Climate in China 261
附录 267
附录A 旅游标志的专门用语 267
附录B 著名旅游景点名称的英语表达 269
附录C 各地旅行社（Travel Service）名称英语表达 273
参考文献 274