- 作 者：谭荣璋，温建新主编
- 出 版 社：北京：北京师范大学出版社
- 出版年份：2012
- ISBN：9787303128853
- 注意：在使用云解压之前，请认真核对实际PDF页数与内容!
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Item 1 Reception 1
Model 1 Room Reservation Service 1
Model 2 Receive Guests at the Airport 8
Model 3 Check-in Service 13
Model 4 Make a Welcome Speech 19
Item 2 Housekeeping Service 25
Model 1 Show a Room 25
Model 2 Make up the Room 30
Model 3 Laundry and Valet Service 35
Item 3 F ＆ B Service 41
Model 1 Table Reservation Service 41
Model 2 Take Orders 45
Model 3 Bar Services 50
Model 4 Serve Dishes 54
Item 4 Transportation 59
Model 1 At the Ticket Office 59
Model 2 Ask the Way 64
Model 3 Means of Transportation 70
Item 5 The Business Center 76
Model 1 Communication Service 76
Model 2 Information and Other Service 80
Item 6 Around Lingnan 85
Model 1 Guangzhou 85
Model 2 Shenzhen 91
Model 3 Hong Kong 95
Model 4 Zhaoqing 99
Model 5 Sanya 104
Item 7 Ecological Tours 110
Model 1 Shaolin Temple 110
Model 2 Danxiashan Geopark 115
Model 3 Lijiang 121
Model 4 Jiuzhaigou 127
Item 8 Entertainment in Guangdong 134
Model 1 Kong Fu Tea Ceremony 134
Model 2 YUM CHA 139
Model 3 Cantonese Herbal Tea 144
Item 9 Lingnan—Paradise of Food 150
Model 1 Cantonese Cuisine 150
Model 2 Specialty Dishes 154
Model 3 The Cooking Method of Cantonese Cuisine 159
Item 10 Shopping 165
Model 1 Chinese Tea 165
Model 2 Chinese Calligraphy and Painting 171
Model 3 At the Souvenir Shop 178
Item 11 Traditional Chinese Festivals 187
Model 1 The Spring Festival 187
Model 2 The Tomb-Sweeping Festival 194
Model 3 The Dragon Boat Festival 199
Model 4 The Mid-autumn Festival 205
Item 12 Handling Complaints 210
Model 1 Handling Complaints about Flight Delays 210
Model 2 Handling Complaints about Food 215
Model 3 A Tour Guide or a Shopping Guide 219
Item 13 Check-out Service and a Farewell Speech 225
Model 1 Book an Air Ticket 225
Model 2 Make a Farewell Speech 231
Model 3 Check-out Service 236
Model 4 Farewell at the Airport 241
参考资料 246