- 作 者：庄虎臣主编
- 出 版 社：北京：中国财政经济出版社
- 出版年份：1997
- ISBN：7500533950
- 标注页数：256 页
- PDF页数：263 页
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PART ONE 1
Lesson One Shopping-Guiding 1
Lesson Two Reception 8
Lesson Three Recommendation 17
Lesson Four Bargaining 25
Lsson Five Accepting the Payment 33
Lesson Six Guarantee 39
Lesson Seven Packing and Shipping 46
Lesson Eight Delivering the Goods to the Customers 54
Lesson Nine Changing and Refunding 60
Lesson Ten Apologies 66
PART TWO 73
Lesson Eleven At the Foodstuff Department 73
Lesson Twelve At the Cigarettes,Wines and Tea Department 82
Lesson Thirteen At the photographic Articles Department 91
Lesson Fourteen At the Household Electric Appliance Department 100
Lesson Fifteen At the Clock and Watch Department 110
Lesson Sixteen At the Sports Goods Department 119
Lesson Seventeen At the Office Appliance Department 129
Lesson Eighteen At the Hardware Department 138
Lesson Nineteen At the Toy Department 148
Lesson Twenty At the Garment Department 158
Lesson Twenty-one At the Hats and Shoes Department 167
Lesson Twenty-two At the Cosmetic Department 178
Lesson Twenty-three At the Leather Goods Department 191
Lesson Twenty-four At the Arts and Grafts Department 201
Lesson Twenty-five At the Jewelery Department 214
Lesson Twenty-six At the Textile Department 225
Lesson Twenty-seven At the Knitting-wool Department 235
Lesson Twenty-eight At the Woolen Sweater Department 246